When we collect personal information about you

We collect personal information about you whenever you make a booking or otherwise interact with us in person or via telephone, our websites, email, or other contact methods (whether directly with us or through agents acting on our behalf).

The types of personal data we collect and why we collect it.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped as follows:

(i) Identity Data

This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and passport details.

(ii) Contact Data

This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers, emergency contact details and next of kin contact details.

(iii) Financial Data

This includes data relating to your means and methods of payment, such as your bank account details to set up direct debits.

(iv) Transaction Data

This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.

(v) Technical Data

This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

(vi) Profile Data

This includes the data that we receive when you create a profile on our website and make use of that profile, such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

(vii) Usage Data

This includes information about how you use our website, products, and services.

(viii) Marketing and Communications Data

This includes your preferences concerning whether or not you want to receive marketing information from us and our third parties and also your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Special Categories of Personal Data

We collect the following special categories of personal data about you. Details about your:

‣ Dietary requirements which may disclose your religious or philosophical beliefs.
‣ Health
‣ Nationality which may disclose your race or ethnicity.

We collect and process the above data only where it is strictly necessary to do so in order to deliver the travel service that you have purchased. Furthermore, we will only collect and process the above special categories of sensitive personal data where you have provided us with your explicit consent to do so.

You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won’t be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book. As a result, if you do not provide your consent, we will be unable to proceed with your booking.

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

‣ Make a booking of travel services.
‣ Create an account on our website.
‣ Subscribe to our newsletter or other publications.
‣ Request marketing to be sent to you.
‣ Enter a competition, promotion, or survey.
‣ Leave us a review or give us some feedback.
‣ Submit a web enquiry.

Our legal basis for using your personal information.

We will only process your personal information where we have a legal basis to do so. Depending on the circumstances, the legal basis will almost always be one or more of the following:

‣ So that we can make and fulfil your booking or otherwise perform our contract with you.
‣ Because it is in our legitimate interests to use your personal information to operate and improve our business as a travel agency.
‣ To comply with a legal obligation.
‣ To protect the vital interests of you or another person.
‣ Because you have consented to our using your information for a particular purpose.

How do we keep your personal information safe?

Protecting the confidentiality and integrity of your personal data is a responsibility that we take seriously at all times. We use appropriate technical and organisational measures to help to keep personal data secure against unauthorised or unlawful processing, and against accidental loss, destruction, or damage.

Who do we share your personal information with?

With suppliers - in order to provide products or services requested by you we share personal data with suppliers of your travel arrangements, including airlines, hotels, and insurance providers. In many cases, such suppliers will themselves separately be controllers of your personal data.

Within Limelight Travels – we share personal information with other companies such as tour operators, insurance providers, transporters working on our behalf and airlines; where necessary for them to be involved in providing the services you have requested. This privacy notice applies to their processing of personal information as well as to Limelight Travels.

Payment processing companies to process your payment.

With regulatory authorities - it may be necessary to disclose personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes required by regulatory authorities.

It is often necessary for us to send your personal information outside the European Economic Area to fulfil your travel arrangements. This is because the suppliers providing your travel services are located around the world. Also, your personal information may need to be transferred to border control and immigration outside of the EEA. This may involve sending your data to countries where under their local laws you may have fewer legal rights.

With third-party service providers which help us understand our customer behaviour or help improve our website, our products, and services.

Marketing communications

When you book or register with us, we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications, we may send you relevant offers and news about our products.

You can change your marketing preferences by contacting us in any way or by using the ‘unsubscribe’ link in our marketing emails or by replying STOP to our marketing text messages or UNSUBSCRIBE / STOP to our WhatsApp marketing messages.

We will respect your choice as to what communications you wish to receive and the methods by which you have sent them.

Data retention

We will keep your personal data for only as long as it is necessary for the purposes set out in this privacy notice. For example, after travel, we will keep the information related to your booking so that we can respond to any complaints and fulfil our record-keeping obligations. After this time, we will securely erase or anonymise personal data.

Your rights and choices about the personal information that we hold.

You can ask us for a copy of the information that we hold about you.

You can also ask us to correct any information which you don’t think is correct or to delete the information we hold about you.

To comply with these requests, we may need you to confirm your identity by providing documents or additional information.

Privacy Policy for Limelight Travels

Last updated: 25th September 2023

At Limelight Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using Limelight Travels, you consent to the practices described in this policy.

1. Information We Collect:

We may collect various types of information, including:

‣ Personal Information: This includes your name, contact information (email address, phone number), and payment details when making bookings.
‣ Booking Information: Details related to your bookings, such as travel dates, itineraries, accommodations, and travel preferences.
‣ User Account Information: If you create an account, we collect your username, password, and other account-related details.
‣ Device and Usage Information: We may automatically collect information about your device and how you use our website, including your IP address, browser type, operating system, and browsing activity.
‣ Cookies and Tracking: We use cookies and similar technologies to collect information about your online activity, preferences, and interactions with our website.

2. How We Use Your Information:

We use your information for various purposes, including:

‣ Booking Services: To facilitate and process your travel bookings.
‣ Customer Support: To provide assistance, resolve issues, and respond to your inquiries.
‣ Communication: To send booking confirmations, updates, newsletters, and promotional offers if you opt-in.
‣ Improvement: To enhance our website, services, and user experience.
‣ Security: To protect against fraud, unauthorized access, and illegal activities.

3. How We Share Your Information:

We may share your information with:

‣ Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors, hotels, airlines, and car rental agencies.
‣ Legal Compliance: When required by law or to protect our rights, safety, or the rights and safety of others.
‣ Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

4. Your Choices:

You have the following rights:

‣ Access and Correction: You can access and update your personal information through your account settings.
‣ Marketing Preferences: You can opt out of marketing communications by following the instructions provided in emails or by contacting us.

5. Data Security:

We employ reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

6. International Data Transfers:

If you are located outside the United Kingdom, your information may be transferred and processed in the United Kingdom and other countries where our service providers operate.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or email.

8. Contact Us:

If you have questions or concerns about this Privacy Policy, please contact us at [contact email address.

By using Limelight Travels, you agree to the terms of this Privacy Policy.

[End of Privacy Policy]